If you bought your device or accessory in an O2 store:.Make sure you’ve done everything listed in ‘Step 2’ above.If our troubleshooter determines that there’s a fault which needs a repair, we’ll send you some packaging to return it for repair. See this guide on Apple’s website for more information on how to disable ‘Find my iPhone’ If you don’t switch it off before sending your device to us, we won’t be able to attempt to fix your device and will have to return it unrepaired.
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